terms & conditions
IMPORTANT PRODUCT INFORMATION
Due to the unique nature of the dye/wash process, each garment (even from the same style) will have slight variations from the next. Please keep this in mind before you make a purchase. Once the payment has been received, your order will be shipped out within 14 business days.
For any inquiries or concerns related to your order, please contact us: ffluenzaa@gmail.com
SHIPPING POLICY
We ship worldwide. All FFLUENZAA orders are shipped from California, USA through USPS, and UPS for international.
Shipping costs may vary ($10-30) depending on your location. We offer free shipping for orders over $250 for domestic & $350 for international orders (automatically applied at checkout). Shipping usually takes from 7-10 business days for international orders. For express shipping, please contact ffluenzaa@gmail.com before placing your order.
RETURNS & EXCHANGES
For all exchanges, please contact ffluenzaa@gmail.com.
Our web store does not allow for returns at this time. However, in the event that the item is damaged OR incorrectly sent, please contact us immediately through the email address above. We will accept exchanges within 14 business days from the date of delivery. You must ship all items back to the address provided through email. The original shipping cost will not be refunded and the customer bears the charges for returning the item(s) to us. Additional charges may apply for the shipping cost.
We can not be held liable for unregistered packages that are lost or damaged during transfer. Please declare the package with the value of $5 USD for quicker expedition and to avoid additional charges in customs.